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Digital glossary · UTM parameters

What are UTM parameters?

Campaign labels added to a URL to help analytics identify where a visit came from. Use consistent naming and avoid putting personal information in them.

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Labels that explain where a visit came from

UTM parameters add campaign information to a destination URL. Common labels identify the source, medium and campaign; other supported fields can distinguish creative or campaign details. They help analytics organise visits when the tracking setup records the information correctly.

Parameter values are case sensitive in Google Analytics, so inconsistent capitalisation can split reports. Google’s campaign URL guidance recommends consistent naming and appropriate use of the relevant fields. Agree the naming convention before links are distributed.

Example: comparing two newsletter placements

A business promoting a website planning guide could keep the same source, medium and campaign for a newsletter, then use the content label to distinguish a hero link from a text link. That makes the intended comparison explicit without putting a person’s identity in the URL.

Maintain a small campaign register containing the destination, labels, placement and owner. Test the complete link through any shortening or redirect service. If the parameters disappear before the page is measured, the carefully named campaign will not produce the expected reporting.

Connect campaign labels to real outcomes

UTM tags describe acquisition context; they do not define a qualified lead. Pair them with a deliberate conversion tracking setup and a way to review enquiry quality. Compare like-for-like reporting periods and understand which acquisition dimensions the report uses.

  • Use a consistent vocabulary and letter case.
  • Keep personal information out of URLs and analytics fields.
  • Check how tagging interacts with existing advertising integrations.
  • Use suitable event measurement for navigation within the website.

Google’s PII guidance is relevant because URLs can be collected by analytics. A campaign label should identify a marketing activity, not a named customer or their contact details.

Common questions about utm parameters

No. They label the incoming campaign. The enquiry action needs its own correctly configured measurement, and the reporting system must connect the relevant information.

Use campaign tags for their intended acquisition context. Internal navigation is usually better measured with appropriate events, avoiding misleading campaign labels inside the same website.

  • Conversion tracking — A measurement setup that records meaningful customer actions and their source where permitted, helping connect marketing activity to enquiries or sales.
  • Google Ads — Google’s advertising platform for placing paid campaigns across supported properties and networks. Campaign planning should connect targeting, ad copy, landing pages and measurement.
  • Landing page — A page designed around a particular audience, campaign or action. Effective landing pages connect the visitor’s expectation with clear information and a relevant next step.
  • Dashboard — A focused interface that brings relevant measures, statuses or actions together for a particular audience and decision.

Campaign parameters can support attribution, but consistent naming and deliberate URL handling are needed for reliable reporting.

For help connecting these decisions with your website, explore our SEO services or start with an SEO audit.

Put it into practice

Explore our lead tracking & reporting service or talk with Refined IT about applying this to your website or business systems.

Further reading

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