Refined IT is a Managed Services and Web Solutions Provider delivering leading edge innovation to businesses in Perth Western Australia. We provide a comprehensive range of SMB technology solutions from onsite IT support to backup and disaster recovery to cloud based web hosting. Refined IT professionally delivers a full suite of customized, affordable and reliable services all backed by over 25 years of field experience. Above all else, Refined IT ensure their customers IT requirements are fulfilled so they may rest assured their critical data and operations are safe and secure.

No Fix / No Charge*

Refined IT believe in a no fix, no charge policy. Like any other business, if we do not fix your problem, we will not invoice you*.

Reliable

Do you wait days or weeks to have Support Requests responded to? 90% of all our support requests are responded to in under 1 hour.

Experienced

Do you have issues others have been unable to resolve? Refined IT’s Technology Engineers have years of experience in the field.

Onsite IT Support

Leave us to resolve the frustration of downed servers, unexpected computer repairs, software glitches, inaccessible data, and hundreds of other problems. This is what we do best.

Remote IT Support

Our Remote IT Support service is a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of our current help desk queries are fixed remotely without the need for an on-site visit.

Cloud Backup Solutions

In the event of any disaster, the speed at which your business can restore company critical operating data often defines the survivability of that business. We offer many backup options, from Cloud Backups to Onsite and Automatic Backups.

Disaster Recovery

Refined IT has you covered, based on collective years of experience we have mapped out many disaster scenarios and have contingency plans for each scenario. To protect your business we initially audit your IT systems physically and virtually to make sure they are safe and secure from all aspects.

Antivirus Solutions

Recent worldwide hacking and virus related events have prompted businesses to dramatically increase their Antivirus and Network Security. Refined IT, experts in this area can review your IT network and provide a comprehensive diagnosis followed by a strategic plan to secure your business from cybercrime and cyber attacks.

Network Security Solutions

It is now essential that businesses obtain and utilize security tools for their own protection, many businesses have already taken appropriate steps to address security risks by introducing network security technologies, such as; intrusion detection systems, firewalls and physical security elements.

Data Recovery

Refined IT understands that every potential data loss situation is unique to every business and must be handled individually. We review your initial data loss position and look at all possible resolution scenarios from Physical Medium recovery to Offsite Backup Restoration.

Software and Hardware Procurement

There are many questions we ask ourselves on behalf of our clients in order to select the correct hardware and software. What operating system? Which hardware components? What other hardware will be required? Will the existing hardware be compatible with the infrastructure already in place? How well will it work five years from now? Does your IT provider currently consider these questions?

Domain Name Registration

Picking the right domain name for your business is critical to the success of your business. Don’t worry though, you are not limited to just one domain name.

Web Hosting

Refined IT is a full-service web hosting company providing clients with secure and reliable web hosting solutions, setup and support from start to finish. This includes creation and setup of email accounts, email forwarding, and more.

Search Engine Optimization

Search Engine Optimization (SEO) is a process of improving a websites search ranking on search engines such as Google, Bing and Yahoo. In most instances, the better a site ranks for a given keyword, the more customer and web traffic that site will receive.

Hosted Exchange (Emails)

Hosted Exchange provides features such as Calendars, Folders, Contacts and Tasks. Furthermore, it provides functionality for sorting, prioritizing and managing emails, allowing you to take control of your inbox. It also gives you access to share all the above listed aspects to other work colleges or clients.

Email Spam Filtering

E-mail spam never stops! We are all fighting an ever-changing attack of unwanted messages and email virus threats which is costly for any business and takes time, either your own deleting them from junk mail or your IT provider constantly updating your spam block lists.

Mobile Device Management

Devices such as iPhones, Galaxies, Blackberry’s and HTC’s are now the most widely used collaboration tools in business. Refined IT realized there is inadequate support and have released a suite of Mobile Device Management (MDM) tools targeted towards simplifying the management of mobile device fleets.